.png){kind=logo}
About the Role
‧Provide Front of House service including greeting customers, and handling general inquiries
‧Handle all incoming phone inquiries, Email, Facebook and WhatsApp messages
‧Provide daily administrative and clerical support work to the team.
‧Responsible for the end-to-end sales order fulfillment process from order receipt, and processing to delivery
‧Schedule service appointments and coordinate service timelines with the service team to ensure efficient workflow
‧Communicate with customers regarding the status of their vehicle, including any delays or additional repairs needed, and provide updates throughout the service process
‧Via WhatsApp and social media channels to boost sales and after-sales business opportunity
Requirements
Benefits
‧Competitive salary package
‧Various caring leave types
‧Great learning and career development platform
‧Excellent working environment
‧DSE/ HKCEE or above
‧1 year or above working experience in Customer Service or related, experience in the automotive industry would be preferred
‧Customer services oriented with excellent customer service skills and communication skills
‧Independent, able to work under pressure and meet tight deadlines
‧Strong proficiency with MS Word, Excel, and Outlook.
‧Good command in English and Chinese.